Return & Refund Policy

At Ushna Jamil Store, we want our customers to be satisfied with their purchases. We carefully check products before dispatch, but if you receive an incorrect, defective, or damaged item, please contact us and we will do our best to resolve the issue.

1. Eligibility for Returns

A return or exchange may be accepted if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product received is significantly different from what was ordered.

• The product has a manufacturing defect that was present when received.

For eligible returns, please contact us within 3 days of receiving your order.

2. Conditions for Returns

To be eligible for a return or exchange:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, tags, accessories, and other included items.

• Perfumes and other personal-use products must remain unopened and unused, unless the product was received damaged, defective, or incorrect.

• Products that have been used, washed, altered, damaged by the customer, or returned without their original packaging may not be eligible for return.

3. Unboxing Video

For damaged, defective, or incorrect products, customers are strongly encouraged to record a continuous unboxing video when opening the parcel.

An unboxing video helps us verify the condition of the package and product and may be required when reviewing a damage or wrong-item claim.

4. Non-Returnable Items

The following items generally cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Used perfumes

• Opened perfumes

• Used watches

• Used wallets

• Used bags

• Products damaged after delivery due to customer handling

• Items without their original packaging or accessories

5. Return Shipping

If the return is due to an error on our part, such as sending the wrong product or a defective/damaged item, Ushna Jamil Store may cover the applicable return shipping cost.

For returns requested for reasons other than a product defect, damage, or our error, return shipping charges may be the responsibility of the customer.

6. Refunds

Once we receive and inspect the returned product, we will inform you whether your return has been approved.

If approved, the refund will be processed using an available refund method agreed with the customer.

Depending on the payment method and circumstances, refunds may take several business days to complete.

Original shipping charges may be non-refundable, unless the return is due to an error or defective/damaged product from our side.

7. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange for the correct or replacement item, subject to product availability.

If the replacement product is unavailable, we may offer an appropriate refund or alternative solution.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

9. How to Request a Return

To request a return, contact us on WhatsApp and provide:

• Order number

• Customer name

• Reason for the return

• Photos/videos of the product

• Unboxing video, where applicable

WhatsApp

0308-6900075

Our team will review your request and guide you through the next steps.

10. Important Notice

Return and refund requests are reviewed individually. We reserve the right to reject a return if the product does not meet the eligibility conditions described in this policy.

This policy is intended to provide a clear and fair process for handling returns, exchanges, and refunds while protecting both our customers and Ushna Jamil Store.